Privacy Policy

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Privacy Policy

WE 24 SUPPORT Pty Ltd is strongly committed to protecting your privacy while interacting with our content, products and services. We want to provide a safe and secure environment for you and your children.

The purpose of this Privacy Policy is to tell you what kind of information we may gather about you when you visit our site, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct this information. Our policy allows you to choose what kind and how much information you provide to us and to control how we use whatever information you give us. Our goal is to provide you with a satisfying experience while allowing you to control your privacy and to give you a means to voice any questions or concerns you may have.

This policy applies only to WE 24 SUPPORT Pty Ltd and not to other companies' or organisations' websites to which WE 24 SUPPORT Pty Ltd is linked.

Collection of information

Information is collected from you primarily to make it easier and more rewarding for you to use our services. Depending on the service you are accessing, you could be asked to provide information such as your name, email address or information about what you like and do not like. It is entirely your choice whether to respond to these questions or not.

WE 24 SUPPORT Pty Ltd collects two types of information. The first type is anonymous information. For instance, we may collect information to tell us that five thousand people visit this Privacy Policy today, but we do not know their names, where they live or their date of birth - they are 'anonymous' to us. Another example of WE 24 SUPPORT Pty Ltd collecting anonymous information is when WE 24 SUPPORT audiences are invited to respond to surveys on the WE 24 SUPPORT website. The surveys may ask you for demographic information such as your age, gender and postcode. This information is collected for research purposes, is used in the aggregate (where possible), and remains anonymous. Many of the individuals who access our services are anonymous to us.

The second type of information that WE 24 SUPPORT Pty Ltd collects is personal information. WE 24 SUPPORT Pty Ltd will collect personal information that lets us know the specifics of who you are such as your name, email address, or postal address, when you provide it to us. With this information, WE 24 SUPPORT Pty Ltd can provide a variety of personalised and enhanced services that are not available to anonymous users. We hope that you will find it beneficial to provide individually identifiable information about yourself to us because it will make our services more valuable to you.

Sometimes, we may specifically ask for personal information about you when you sign up to use a service. Certain information may be required, such as your name, age, internet address or screen name, billing address, type of computer, credit card number, in order to provide that service or product to you. This information may also be used to inform you of additional products and services which may interest you. You can choose not to receive such information when you are undertaking product or service registration on our website. We may also ask about your interests, but it is your choice whether to respond.

How much of your personal information that you choose to disclose to WE 24 SUPPORT Pty Ltd is completely up to you. The only way we know something about you personally is if you provide it to us, for example when you take part in a discussion forum or enter one of the competitions on our websites.

a) Personal Information

When you opt-in at our Site as an Interested Party, you may be asked to provide certain personally identifiable information about yourself, such as your name, company name, job title, e-mail address and certain information about your business and preferences. You may also be given the option of providing additional personal information such as your URL, phone and fax number and mailing address.

We use personal information provided by Interested Parties to notify Interested Parties about opportunities, properties, deliver information and otherwise communicate with Interested Parties about its properties and services. not share any personal information of its Interested Parties with any unaffiliated third parties, without your consent.

b) Payment Information

If user registers to use the Service provided by We24Support, we will collect credit card information, and other payment information necessary to complete a payment from user. We24Support may use a third party to process and verify credit cards for billing purposes. This requires us to share user name, credit card number, expiration date and billing address with the credit card processing company. When processing a payment transaction, We24Support will also obtain information regarding the amount of the payment and other transaction data. We may transfer or disclose this payment information to a third party only to the extent necessary in order to complete the payment processing.

c) Computer System Information

i) Subscriber Computer - We may also ask for information related to your computer. This may include: information about the date of purchase of your computer, type of computer, identification number of your computer, make and model of your computer and/or any computer hardware, software or peripherals attached to it, condition of the computer, system and registry data about software installations and hardware configurations, and error tracking files. Generally, this information is required to provide personalized technical support to you, and to help us update our support tools and enhance our supported products list.

ii) Remote Access - While requesting support you may request for the problem to be resolved by taking control of your computer. We24Support uses qualified tools which allow user to grant control of user computer to an Expert remotely over the Internet, so that the Expert can diagnose or correct problems. Experts are not allowed to use the Remote Access software until and unless they have received adequate training in its use, and user have consented to grant control. In addition, Experts will not use Remote Access tools to obtain confidential or sensitive information stored on user computer or network, deliberately destroy information on user computer or network, or cause user to experience system problems.

iii) Cookies - A cookie is a message given to a Web browser by a Web server. The browser stores the message in a text file. The main purpose of cookies is to identify users and possibly prepare customized Web pages for them. Usage of a cookie is in no way linked to any personally identifiable information while on our site and cannot infringe the privacy of our customers.

vi) Log Files - We use IP addresses to analyse trends, administer the site, track user movement, and gather broad demographic information for aggregate use.

v) Sharing - We will share aggregated demographic information with our partners and advertisers. This is usually not linked to any personal information that can identify any individual person, unless specifically required to allow use of specific widgets within the toolbar. h) Surveys & Contests From time-to-time our toolbar requests information from user via surveys or contests. Participation in these surveys or contests is completely voluntary and user therefore has a choice whether or not to disclose this information.

vi) SECURITY - This Web site takes every precaution to protect information of users. When user submits sensitive information via the Web site, user information is protected both on-line and off-line. When our registration form asks User to enter sensitive information (such as credit card number), the information is encrypted and is protected with the best of the encryption software. While on a secure page, such as our registration form, the lock icon on the bottom of Web browsers such as Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when User is just 'surfing'. While we use encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line.

vii) Correction/Updating Personal Information - If User personally identifiable information changes (such as user zip code), or if User no longer desire the Service, user needs to update hispersonal information for requesting the services.


If we ever send you information by e-mail concerning products or services, we will provide you with an e-mail address by which you may request no future notices.

Use of anonymous information

WE 24 SUPPORT Pty Ltd automatically gathers anonymous information to monitor the use of WE 24 SUPPORT Pty Ltd like the numbers and frequency of visitors to WE 24 SUPPORT Pty Ltd and its areas. We only use such data in the aggregate. This collective data helps us determine how much our audiences use parts of the site, so we can improve WE 24 SUPPORT Pty Ltd to assure that it is as appealing as we can make it for as many users as possible. WE 24 SUPPORT Pty Ltd may publish or provide this aggregate data to other people or organisations.

Use of personal information

WE 24 SUPPORT Pty Ltd will only use the personal information you have chosen to provide us for the purpose for which you provided it. WE 24 SUPPORT Pty Ltd will not use it for any other purpose without your consent.


There will be occasions where it will be necessary for the WE 24 SUPPORT to disclose your personal information to third parties. The WE 24 SUPPORT may be required by law to disclose the information, or the WE 24 SUPPORT may be required to disclose your personal information to third parties to provide the service you have requested, for example, if you purchase products from the WE 24 SUPPORT, the WE 24 SUPPORT will need to disclose your personal information to third parties in order to bill and deliver your products. However, the disclosure will only be made where it is necessary to fulfil the purpose for which you disclosed your personal information. Otherwise than stated above, we do not disclose personal information that you may give us, such as your name, address, email address or telephone number, to any organisation or person outside the WE 24 SUPPORT unless you have authorised us to do so.

No sale of personal information

Under no circumstances will WE 24 SUPPORT Pty Ltd sell or receive payment for licensing or disclosing your personal information.

Interacting with WE 24 SUPPORT Pty Ltd

There are many interactive features on WE 24 SUPPORT Pty Ltd that you can contribute to. When interacting with WE 24 SUPPORT Pty Ltd, we suggest that you use your discretion and exercise caution when providing your personal information.

Note that whenever you post personal information in publicly accessible places, such as chat rooms or message boards, this information becomes available to anyone with access to the internet. This information can be collected and used by others. In short, if you post personal information Pty Ltd that is accessible to the public, you may receive unsolicited messages from other parties in return. Therefore, we recommend that you refrain from posting any information that you do not want seen in these public areas. For example, when participating in an WE 24 SUPPORT forum, guest book or chat area, your name will appear on the message board. The WE 24 SUPPORT recommends that applicants registering Pty Ltd do not use their real names, but a pen name or pseudonym. You must not intentionally use the name of another living person.

Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any personal information. Be responsible whenever you are online.

Access and correction: personal data

If WE 24 SUPPORT Pty Ltd holds your personal information the WE 24 SUPPORT will where possible provide you with access to the information. The WE 24 SUPPORT will take reasonable steps to correct the information so that it is accurate, complete and up to date.


The WE 24 SUPPORT operates secure data networks that are designed to protect your privacy and security.

You’re Acceptance of this Policy

By visiting this Site or receiving Services, you signify your assent to our then current Privacy Policy. If you do not agree to this policy, please do not use our Site or Services. We reserve the right, at our discretion, to change, modify, add, or remove portions from this policy at any time. Your continued use of our Site following the posting of changes to these terms means you accept these terms. If there any changes in the policies, you will be notified by the email and you can enquire about it anytime or send us a email on

Complaints about privacy

If you have any complaints relating to Pty Ltd privacy issues on our websites, please notify WE 24 SUPPORT Pty Ltd. While the WE 24 SUPPORT accepts no liability for any material or links posted to the service, we will investigate all complaints.

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